Branch Operations Manager
40 hours per week to include Saturday Rotation
Serves as the "face of the bank", building relationships with customers while performing financial transactions including paying, receiving, and cash control duties; in a training capacity. Seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior customer service.
Education and/or Experience
High School Diploma or General Education Degree (GED)
Minimum six (6) months cash-handling experience in a customer service role preferred
- Previous banking experience is a plus
Basic math aptitude
Knowledge of computer and software application
Knowledge of ten-key number pad
Ability to work under time constraints, use good judgment, and act in a tactful, professional, non-irritated manner while dealing with the public and co-workers
Must have a professional appearance and manner
Effectively communicates using verbal, non-verbal, and written skills
Ability to work alongside co-workers in a team environment
- Reliable attendance
Responsibilities and Duties
Include, but are not limited to the following:
Assists in the branch Risk Management Review process to include monitoring bait money, ensuring dual control procedures are followed, following branch opening/closing procedures, setting security alarms, etc.
Assists in managing operational loss within the branch to include seeking supervisory override for transactions outside of authority, exercising proper hold placement for loss mitigation, and executing superior balancing
Complies with federal, state, local, and Bank regulations, policies, and procedures
Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role
Proactively listens for product referral opportunities and participates in sales campaigns/programs focused on customer need identification
Adheres to professionalism standards to include demeanor, dress, and station orderliness
Demonstrates superior quality customer service (both in person and over the phone) by greeting customers, using their names, making eye contact, smiling, thanking for business, and offering additional products/services
Maintains the highest level of confidentiality with all information obtained
May function in a mentor capacity offering guidance, instruction, and coaching to fellow Tellers enforcing policy and procedure
Images proof work through branch capture machine to include reviewing work and making corrections
- Performs service duties, including but not limited to: processing night deposits, paying and receiving, selling cashier’s checks, handling cash items, receiving note payments, receiving items for collection, processing credit card cash advances, redeeming U.S. Savings Bonds, balancing assigned cash drawer, assisting in safe deposit box customer entry, balancing the Automated Teller Machine (ATM), verifying currency sales and purchases, assisting vault teller, etc
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear. The employee frequently is required to sit, stand, and reach with hands and arms. The employee is occasionally required to walk, climb or balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to thirty (30) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
FNBD Career Opportunities and Benefits
You may not be aware of the variety of career opportunities available in the banking profession. Career advancement is virtually unlimited. There are many advantages of working in the banking profession, and First National Bank DeRidder offers a variety of benefits, which include:
- Competitive Pay
- Continuing Education Opportunities
- Continuing Advancement Opportunities
- Paid Holidays
- Great Hours
- Paid Vacation
- Paid Sick Leave
- 401-K Retirement Plan
- Long Term Disability
- Life Insurance Policy
- Medical - Bank pays % of Employee Coverage
Candidates must meet the company's hiring criteria to include a pre-employment background investigation and drug test.
Download the employment application and submit your completed application package to any of our locations, or you can submit directly to Human Resources by mail, fax or click here to securely upload via email.
First National Bank DeRidder
Attention: Human Resources
Post Office Box 700
DeRidder, LA. 70634
FNBD is an Equal Opportunity/Affirmative Action Employer and is committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, color, sex, gender, marital status, age, national origin, veterans status, disability, genetics, or any other legally protected activity or status. We encourage Minorities, Women, Protected Veterans, and Individuals with Disabilities to apply. If you need assistance or reasonable accommodation during the employment application process, please contact the Human Resources Department at 337-463-6231 or email us at Careers@bankfnbd.com. Applicants and employees notice of EEO rights are available in our office and online. Click here to view the notice.